> For the complete documentation index, see [llms.txt](https://docs.eulen.cc/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.eulen.cc/the-basics/common-issues.md).

# Common issues

## msvcp140.dll error

If you are having an error related to 'msvcp140.dll' you probably have reinstalled Windows recently and are now in need of dlls. You can solve this problem by [downloading this file](https://aka.ms/vs/16/release/vc_redist.x64.exe).

![](/files/sVSw4TGXjFE9Uw94nx25)

## 'Invalid HWID. Ask for a reset.' error

![](/files/7qUIjNtpbkBthJo7JwAb)

If you have this HWID error it is because you have probably modified something on your PC, or you are using a different PC. \
In this case you need to [fill out the HWID reset form by clicking here](https://eulen.cc/HWIDReset), fill it in correctly only once and wait, you will be notified by email when your reset is completed. (also check your spam folder)

{% hint style="danger" %}
The Loader account is yours and should only be used by you. If we detect the reselling or sharing of Login, your account will be permanently banned.
{% endhint %}